Experience and Memory are not Good Enough to Combat Human Error

CAVU International has witnessed in many industries, such as Oil & Gas, Manufacturing, Transportation, a complete reliance on experience versus standardized, usable procedures. When procedures do exist, they are rarely updated, seldom referenced, and are usually found sitting on a shelf in a dusty binder.

While having an experienced workforce is extremely valuable, relying on an experience-based culture was abandoned by the airline and nuclear community over 50 years ago.  They learned that the volume and complexity of what we know has exceeded our “individual” ability to deliver its benefits safely and reliably.  They discovered that the best way to manage this complexity was with a standardized, procedural baseline without which it would be impossible to:

  • Ensure workers remember critical steps
  • Ensure tasks are completed correctly the first time, every time
  • Provide operational help including pictures, videos, or schematics to workers during a job
  • Integrate risk analysis with procedural steps
  • Provide a standardized method for addressing emergency procedures
  • Capture lessons learned and best practices
  • Measure job variability and efficiency
  • Establish a procedural baseline for continuous improvement
  • Transfer knowledge and expertise from one generation to the next
  • Provide a company-wide training standard
  • Verify process compliance to customers

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