Crew Resource Management

CRM has proven itself at NASA, in commercial aviation and the Upstream O&G Industry. Over the last 4 years, CRM has been introduced to onshore and offshore industrial teams by identifying the six critical soft skills workers need to prevent human error.  Zero injuries, zero incidents, zero non-productive time, and greater efficiency have all resulted.

CRM learning objectives

 Leadership

Introducing the leadership skills necessary to direct, manage and support a team to accomplish tasks for set targets.  Learning objectives include:

  • Supporting a CRM team mindset
  • Managing versus leading a team

Decision Making

Diagnosing a situation and reaching a judgement to choose an appropriate course of action.  Learning objectives include:

  • Examining individual “decision making” factors
  • Identifying factors that have a detrimental effect on decision making

Teamwork

Working in a group to ensure joint task completion to include coordination, cooperation and conflict resolution. Learning objectives include:

  • Examining the effectiveness of the team as a unit
  • Key skills that help a team work well to achieve smooth task execution, safe operations and job satisfaction for team members

Situational Awareness

Developing and maintaining a dynamic awareness of the situation and the risks present during operations.  Techniques for gathering information from multiple sources from the task environment, understanding what the information means and using it to think ahead about what may happen next.  Learning objectives include:

  • Understanding of the concept of component skills and influencing factors
  • Utilizing mutual support to enhance situational awareness

Human Factors

Interaction of individuals with each other, with facilities, with equipment and with management systems.  Learning objectives include:

  • Recognize the symptoms of stress and fatigue in themselves and others, and identifying the techniques to cope with these factors
  • Gaining an understanding of how performance shaping factors such as fatigue and stress (acute and chronic) can affect job performance and individual well being

Communications

The exchange (transmission and reception) of information, ideas and beliefs, by verbal and non-verbal methods.  Learning objectives include:

  • Role of communication for safe and efficient operations and the factors that influence it
  • Communication accountability
  • Techniques for giving feedback, listening, briefing and assertiveness

CRM Coaching Inquiry